This is... so absurd it's funny.
I'm *calling* insurance company *from my cellphone*. The automated system *tells me that it located an account under my phone number*.
Then, it needs to "verify me" by either *text or call this number* to give me a code.
So, I'm on a call from my cellphone, and they want to verify me by calling my cellphone with a code for me to repeat to the machine that I'm already on a call with?
Who designed these systems??